Cleaning industry

Everyone working in Australia has the right to fair and safe work. It is important to understand your work rights, signs of unfair and unsafe work, and where to go for advice and support.
Your rights at work include:

Receiving the right pay: use the Fair Work Ombudsman Pay and Conditions Tool to calculate your pay rate.

Entitlements like leave, breaks, and rostering are based on your work contract. Find out more about your entitlements here: Fair Work Ombudsman – Entitlements under the cleaning award

Superannuation: for more information and help about your super, visit Australian Taxation Office – Super

Safety at work: every worker has health and safety rights in the workplace. Find out more about your workplace health and safety here: Safe Work Australia – Migrant worker health and safety resources

The right to join a union: unions can help workers with workplace problems and job protection. Search here to find out if joining a union is right for you: find your union

Access to support: Cleaning Accountability Framework (CAF) has a list of factsheets about your rights at work and what to do if you are having problems at work: Resources for cleaners

Community legal services find legal help in the Work Right Hub Support Services Directory

Fair Work has information for contract cleaning and visa holders and migrants

Signs of poor working conditions include:
  • Not being paid the right amount based on industry standards
  • Excessive work hours beyond industry standards
  • Discrimination, bullying or any unfair treatment towards you
  • Sexual harassment – any inappropriate comments or touching
  • Not being provided with appropriate protective equipment to do the work safely (gloves, glasses, mask)
  • Not being trained to use equipment or products such as using and mixing chemicals safely
  • Not understanding what to do and who to go to for help to do the job safely
  • Not being provided with access to support if there is a problem or workplace concern

If you are experiencing any of the above, help is available, you can find out about support options here.

Signs that it may be modern slavery include:
  • Violence, threats, or harm towards you or your family
  • Withholding wages or not being paid for a long time
  • Paying money or recruitment fees to have the job
  • Working long hours without a meal or rest breaks
  • Having money deducted for a work-related debt
  • Visa or important documents being taken and kept so that there is no access to them
  • Not being able to leave or visit other people or places
  • Prevented from seeing a doctor or medical professional if you are unwell

If you are experiencing any of the above, help is available, you can find out about support options here.

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