Briefing Paper 1: Key Indicators of Competence, Fairness, Integrity, and Inclusion
The Global Migration Lab conducts multi-country comparative research projects that involve National Red Cross and Red Crescent Societies, key partners and migrant representatives to gather, analyse and interpret large qualitative and quantitative datasets collected from the frontlines.
Migrants’ Perspectives: Building Trust in Humanitarian Action
Migrants can face many vulnerabilities and risks throughout their journeys. It is therefore vital that migrants trust humanitarian organisations to provide humanitarian support when needed. These briefing papers discuss demographic and contextual factors that shape migrants’ trust in humanitarian actors such as disability, age, and legal status, and migrants’ histories of seeking and accessing humanitarian assistance and protection.
Drawing on survey data collected with migrants in vulnerable situations across 14 countries in the Americas, Africa, the Asia Pacific, and Europe, these two briefing papers provide insights into the ways in which:
Migrants’ contrasting experiences of seeking and receiving support, and their varying perspectives on the competence, fairness, integrity, and inclusiveness of humanitarian action, not only offer important lessons on how humanitarian organisations can build and maintain trust, but also on how their work can adapt to better respond to migrants’ priorities, needs and vulnerabilities.
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Building Trust in Humanitarian Action
Trust is a foundation of humanitarian action. Yet, little is known about who migrants trust, and why, and how this impacts their ability and willingness to seek humanitarian assistance and protection.
To address this knowledge gap and inform strategies to increase the effectiveness of humanitarian interventions, the Global Migration Lab – in collaboration with the Movement – conducted research with over 16,000 migrants across the Americas, Africa, the Asia Pacific, and Europe.
This report provides key insights into migrants’ perspectives of, and trust, in various forms of humanitarian assistance and protection. The findings presented in this report highlight that trust cannot be assumed: it is only by placing migrants at the centre of humanitarian action related to migration and by being accountable to their needs, recommendations, and concerns that their trust can be built and maintained.