Resources for agencies
These resources have been designed to assist people working in emergencies.
Preparedness resources
Overview of Red Cross Emergency Services program
brochure
Emergency preparedness information flyers in multiple languages
Arabic | Chinese | English | Farsi | Indonesian | Spanish | Swahili | Tagalog | Thai | Tok Pisin
Help people prepare for disasters with Red Cross RediPlan
Red Cross RediPlan is a free disaster preparedness guide packed with helpful hints and strategies on how to prepare for disasters and make an emergency plan.
RediPlan is available in a lite version, for individuals and families who want to learn about getting prepared and making an emergency plan, and a comprehensive version.
The comprehensive RediPlan is ideal for community leaders/speakers, carers, teachers or emergency organisations who want to help people prepare for disasters and can be used in conjunction with the lite version. The guide shows how people can plan to recover from disaster through four simple steps and offers best-practice information and advice for psychosocial preparedness.
Get your Red Cross RediPlan: comprehensive disaster preparedness guide and help people get ready for anything.
Response resources
Evacuation Centre Field Guide
free download or order
Emergency Sheltering Management Handbook
free download or order
Preferred Sheltering Practices for Emergency Sheltering in Australia: The Application of International Humanitarian Best Practice
free download or order
Poster: Preferred Sheltering Practices (sanitation, water supply, shelter and space management, waste management)
free download or order
Poster: Preferred Sheltering Practices poster (food)
free download or order
Evacuation Centre Planning and Operational Considerations COVID-19
download
Evacuation Centre Code of Conduct
download
Preferred Sheltering Practices for Emergency Sheltering Practices in Australia
paper
Emergency Sheltering in Australia: Considerations Beyond the Four Walls and a Roof
poster
Psychological First Aid: An Australian guide to supporting people affected by disaster
booklet
Recovery resources
Communicating in recovery
book
Principles of communicating in recovery
fact sheet
Three rules of recovery communication
fact sheet
Community Recovery Information Series
facilitator guide
Emergency Services Outreach Guidelines
booklet
Psychosocial guidelines for temporary memorial management
Guidelines
COVID19 Recovery Planning
guidance note
Reports and papers
Understanding preparedness and recovery
A survey of people’s preparedness and recovery experience for emergencies
Perth Hills Emergency Preparedness Programs
Impact evaluation
Osmington Homicide Support: Collective Trauma Case Study
Case study
Collective Trauma Events
Best practice guidelines | Literature review
Building the disaster resilience of the homeless community
Research findings.
Needs Assessment and Psychosocial Support After Emergencies: Victorian multi-agency outreach framework and guidelines. This guide is for agencies in Victoria responsible for planning and delivering outreach and aims to improve the way outreach activities are conducted during disaster recovery.
Disaster resilience, management and preparedness in Aboriginal communities in Darwin and Palmerston. How Aboriginal communities deal with disasters in cyclone-prone Darwin - and how emergency organisations can provide better support in times of crises.
Co-working in disaster recovery: the report of the 3rd National Disaster Resilience Roundtable.
Beyond the blanket: The role of not-for-profits and non traditional stakeholders in emergency management 2nd National Disaster Resilience Roundtable report.
Relationships matter: the application of social capital to disaster resilience
National Disaster Resilience Roundtable report.
Survey of spontaneous volunteers
Research report | Project report | Draft framework | Communication strategy | Implementation plan | Acknowledgements
Evaluation of Red Cross personal support services in Queensland
plain English statement of results.
Lessons learned by Community Recovery Committees of the 2009 Victorian Bushfires
Advice offered to communities impacted by disaster report.
Adaptive approaches to disaster response and recovery viewed through a psychosocial lens
Case study
A comprehensive research exploring the complex factors shaping emergency resilience and vulnerability in culturally and linguistically diverse (CALD) communities.
Includes concrete actions that individuals, communities and agencies can take to enhance resilience.
Report
Websites