SA Code of practice

Australian Red Cross Information Sheet

Ongoing Collection Agreements

a. Contact details of organisation

Australian Red Cross 
23–47 Villiers St, North Melbourne VIC 3051 
GPO Box 9949, Melbourne VIC 3001
T: 1800 
F: 1800 855 240 
W: www.redcross.org.au

b. The purpose for which the funds are being collected

Australian Red Cross uses professional fundraising organisations to acquire Regular Giving donors for ongoing collection agreements. Regular Giving donors can make a significant impact on the lives of many, from programs ensuring isolated elderly people receive a daily phone call to check on their welfare, to providing a healthy breakfast to hungry school children, to assisting with disaster relief and ensuring remote communities throughout the region have access to clean water and sanitation. Thanks to our existing regular giving donors, Red Cross helps people in South Australia, around Australia and around our region around the clock.

c. Details of restrictions on collection hours

Unless otherwise authorised by the Minister, fundraisers may only conduct these services for Red Cross as follows: 
1. At a residential premises: 
a) Weekdays - between the hours of 9am and 6pm; 
b) Saturdays - between the hours of 9am and 5pm; 
c) Sundays - between the hours of 11am and 5pm; and 
d) Public Holidays (other than Good Friday, Easter Sunday ort Christmas Day) - between the hours of 11am and 5pm.

2. In a public space: 
a) Weekdays - between the hours of 7am and 6pm; 
b) Saturdays - between the hours of 9am and 5pm; 
c) Sundays - between the hours of 11am and 5pm; and

d. Requirement to provide a receipt, on request, for monetary donations of $2 or more

All Regular Givers receive a receipt of their regular donations at the end of the tax year outlining the annual total of their donations.

All new donors (who have requested to receive mail) will receive a welcome letter stating the details of their donation within 7 days of being entered into Red Cross' database. If a donor wishes to cancel, defer or alter a debit payment they can notify Red Cross by calling 1800 811 700 at least 14 days before the next debit date. 

e. Health and safety policy

The professional fundraising organisations we use must have a Work Health & Safety policy in place that includes how they protect collectors from exposure to extreme weather conditions. You can obtain a copy of the Work Health and Safety policy by calling 1800 811 700.

f. Underage collection policy

Our professional fundraising agencies do not engage contractors as collection agents that are under the age of 18.