Privacy Statement
Personal information collected by Australian Red Cross is protected by the Privacy Act 1988 (Cth) (the 'Privacy Act'). Personal information is any information that can be used to identify you and includes sensitive and health information.
Australian Red Cross follows the National Privacy Principles contained in the Privacy Act in handling personal information from clients/beneficiaries, business partners, donors, members of the public and Australian Red Cross People (including members, volunteers, employees, delegates, candidates for volunteer work and prospective employees).
Australian Red Cross has developed a Privacy Policy to protect your privacy. The Policy is available in hard copy on request, or may be downloaded using the link below, and contains detailed information about Australian Red Cross' responsibilities, your rights, and the information that may be collected by Australian Red Cross and how it would be used.
The primary purpose for collecting personal information from you is to provide services to vulnerable people, including planning, funding, monitoring and evaluating our services. The kind of information we collect will depend on your relationship with Australian Red Cross (e.g. as a client, donor, business partner, employee, volunteer or member, on line user of the Australian Red Cross website).
Your personal information may be used to:
- provide you with a service
- report to government or other funding bodies how funding is used
- process your donation or purchase and provide receipts
- communicate with you about how your donation is used or about ARC services, causes, events,
products and services, which we believe may be of interest to you
- respond to your feedback or complaints
- answer your queries.
It may also be used for:
- any other specific purpose for which it was requested and which was advised to you
- directly related purposes.
Please be assured that wherever possible Australian Red Cross uses information in a de-identified form. Personal information will not be disclosed to third parties without your permission, except where permitted or required under the Privacy Act.
All personal, sensitive, health and cardholder information collected will be securely stored by Australian Red Cross and protected from unauthorised use or access, and all reasonable steps will be taken to ensure information is accurate and up-to-date. Our Privacy Policy also provides a process for requesting access to your personal information.
If you have any enquiries in relation to privacy or personal information please contact:
The Privacy Officer
Australian Red Cross
155 Pelham St
Carlton VIC 3053
privacy@redcross.org.au
phone: 03 9345 1800
For more information about the National Privacy Principles please visit the website www.privacy.gov.au
If you wish to change how you receive communications from Australian Red Cross (via mail, phone or email) please email us at appealsinfo@redcross.org.au or call 1800 811 700.
Download the Australian Red Cross Privacy Policy
For information specific to the online collection of data, see section 5.9.
November 2011