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Hoax emails and scams

Australian Red Cross advises all donors to be aware of hoax email, website scams or bogus collectors deceiving people into donating to an Australian Red Cross appeal.

Australian Red Cross does not send unsolicited email to the public requesting donations.

If you receive an unsolicited email alleging to be on behalf of Red Cross or collecting for Red Cross, immediately delete the message and do not forward or otherwise circulate it.

Do not respond to these messages or provide any personal details to unsolicited email that you may receive.

Only make an online donation to an Australian Red Cross appeal on this website.

Syria donations hoax email

A number of our supporters have alerted us to the existence of a hoax email soliciting donations for Syria.

Please do not click through to the website provided. We have reported the matter to the Federal Police and are working to shut down the hoax site.

In the meantime, if you wish to donate to the Australian Red Cross Appeal for Syria please do so here.

Australian Spider bite warning

An email warning purporting to come from Australian Red Cross about an Australian spider bite is not an official communication. We do not send unsolicited emails with health warnings, and therefore cannot verify any of the information contained in this email, so please do not forward it on.

Security

Donating online is secure and safe, but you should be as vigilant when donating online as you would be when using Internet banking.

To check site security at the donations page, look for the security padlock on your browser page (this is often at the bottom right of the browser window, but in later versions of Internet Explorer the padlock is located at the top of the browser window to the right of the address bar). Double-clicking on the padlock will show the security certificate information issued by Thawte verifying the identity of the site as https://donations.redcross.org.au.

For further information, contact our general enquiries line on 1800 811 700.