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For agencies

The following resources have been designed to assist people working in emergencies. Please email us for more information about these resources or to order hard copies.

Preparedness resources

Emergency REDiPlan

Overview of Red Cross Emergency Services program

Response resources

Evacuation Centre Field Guide
$25 | order online

Emergency Sheltering Management Handbook
$10 | order online

Preferred Sheltering Practices for Emergency Sheltering in Australia: The Application of International Humanitarian Best Practice
$20 | order online

Two posters: Preferred Sheltering Practices for Emergency Sheltering in Australia - Sanitation; Water supply; Shelter and Space; Waste and Food
$15 | order online

Poster: Preferred Sheltering Practices (sanitation, water supply, shelter and space management, waste management)
free download

Poster: Preferred Sheltering Practices poster (food)
free download

Preferred Sheltering Practices for Emergency Sheltering Practices in Australia

Emergency Sheltering in Australia: Considerations Beyond the Four Walls and a Roof

Emergency Relief Handbook: A planning guide 2013 produced in partnership between the Department of Human Services and the Red Cross.

Psychological First Aid: An Australian guide to supporting people affected by disaster.

Recovery resources

Communicating in recovery
book | training modules

Principles of communicating in recovery
fact sheet

Three rules of recovery communication
fact sheet

Community Recovery Information Series
facilitator guide

Emergency Services Outreach Guidelines

Reports and discussion papers

Beyond the blanket: The role of not-for-profits and non traditional stakeholders in emergency management 2nd National Disaster Resilience Roundtable report

Relationships matter: the application of social capital to disaster resilience
National Disaster Resilience Roundtable report

Survey of spontaneous volunteers
Research report | Project report | Draft framework | Communication strategy | Implementation plan | Acknowledgements

Evaluation of Red Cross personal support services in Queensland
plain English statement of results

Lessons learned by Community Recovery Committees of the 2009 Victorian Bushfires
Advice offered to communities impacted by disaster

Adaptive approaches to disaster response and recovery viewed through a psychosocial lens: Sydney Siege Case Study.
Case study


Australasian Fire and Emergency Service Authorities Council.
Australian Centre for post-traumatic mental health.
Australian Child and Adolescent Trauma, Loss and Grief Network.
Psychological support in disasters.
Australian Emergency Management Knowledge Hub 


Communicating in Recovery

Training to assist people to communicate more effectively after an emergency. Read more.