The following resources have been designed to assist people working in emergencies. Please email us for more information about these resources or to order hard copies.
Overview of Red Cross Emergency Services program
Evacuation Centre Field Guide
$25 | order online
Emergency Sheltering Management Handbook
$10 | order online
Preferred Sheltering Practices for Emergency Sheltering in Australia: The Application of International Humanitarian Best Practice
$20 | order online
Two posters: Preferred Sheltering Practices for Emergency Sheltering in Australia - Sanitation; Water supply; Shelter and Space; Waste and Food
$15 | order online
Emergency Sheltering in Australia: Considerations Beyond the Four Walls and a Roof
Emergency Relief Handbook: A planning guide 2013 produced in partnership between the Department of Human Services and the Red Cross.
Psychological First Aid: An Australian guide to supporting people affected by disaster.
Communicating in recovery
book | training modules
Principles of communicating in recovery
Three rules of recovery communication
Community Recovery Information Series
Emergency Services Outreach Guidelines
Reports and discussion papers
Beyond the blanket: The role of not-for-profits and non traditional stakeholders in emergency management 2nd National Disaster Resilience Roundtable report
Relationships matter: the application of social capital to disaster resilience
National Disaster Resilience Roundtable report
Survey of spontaneous volunteers
Research report | Project report | Draft framework | Communication strategy | Implementation plan | Acknowledgements
Evaluation of Red Cross personal support services in Queensland
plain English statement of results
Lessons learned by Community Recovery Committees of the 2009 Victorian Bushfires
Advice offered to communities impacted by disaster
Adaptive approaches to disaster response and recovery viewed through a psychosocial lens: Sydney Siege Case Study.
Australasian Fire and Emergency Service Authorities Council
Australian Centre for post-traumatic mental health
Australian Child and Adolescent Trauma, Loss and Grief Network.
Psychological support in disasters
Australian Emergency Management Knowledge Hub